Refund policy

Fondevia is sold to businesses and professionals. This page says who the seller is, what happens when you cancel, and in which cases a payment is refunded. It is part of our terms of service and does not replace them.

1. Who sells and who refunds — paid plans are sold by Paddle (Paddle.com Market Ltd or the Paddle entity shown at checkout), acting as merchant of record. Paddle is the legal seller, issues the invoice, collects the price and the taxes, and processes refunds under its own terms, which you accept at checkout. EVOLUTION HCC SL provides the service. A refund request sent to us is forwarded to Paddle by us — you do not have to chase two parties.
2. Cancelling a subscription — you can cancel at any time, from the billing page in your account or through Paddle. Cancelling stops the next renewal; it is not a refund. Your plan stays fully active until the end of the period you already paid for, and nothing is charged after that. Because the period you paid for is served in full, the remaining days of a cancelled period are not refunded.
3. Credits — credits are consumed per evaluation and expire at the end of the period. Credits already consumed are not refundable and are not transferable between periods or accounts. An evaluation that fails because of a fault on our side does not consume a credit; if one was consumed anyway, write to us and we restore it.
4. When we refund anyway — regardless of the above, a payment is refunded in full when it should not have been taken: a duplicate charge; a charge after a cancellation that was already effective; a billing error on our side (wrong plan, wrong amount, wrong period); or a prolonged unavailability of the paid features attributable to us. In those cases you do not need to argue a reason — the payment was not owed.
5. How to ask, and how long it takes — write to contact@fondevia.com from the address of the account, with the invoice number or the date and amount of the charge. We reply within 5 working days. Approved refunds are issued by Paddle to the original payment method; the money usually appears within 5 to 10 working days, depending on your bank.
6. If you are a consumer — we offer the service only to businesses and professionals and we rely on the professional-use declaration made at registration. If, despite that, you are found to be a consumer under the law of your country of residence, nothing here limits the mandatory rights that law gives you, including the right of withdrawal where it applies.

Questions about a payment: contact@fondevia.com